AI receptionist

AI Reception Built Around Your Business.

Read Aurelia’s answer

Prime can answer calls, capture lead details, answer questions using approved business information, book appointments through an enabled calendar integration, and transfer important calls to your team.

Prepared English explanation

Explore 47 services across nine areas, from everyday reception to connected business systems. Open a category and select a service for Aurelia to explain.

Reception & Call Coverage

24/7 AI Receptionist

Professional reception around the clock.

AI Call Answering

A consistent, professional response to incoming calls.

After-Hours Call Handling

Keep inquiries moving when your team is away.

Weekend & Holiday Coverage

Reception that follows your weekend and holiday schedule.

Multiple Simultaneous Call Handling

Support busy periods with configured call capacity.

Customer Service & Information

Customer Inquiry Handling

Help customers find clear answers and next steps.

Existing Customer Support

Assist returning customers using approved workflows.

Business FAQ Handling

Consistent answers to your common questions.

Service & Pricing Information

Explain approved services and pricing information.

Business Hours & Location Information

Share accurate hours, addresses and location guidance.

Voice AI Customer Support

Conversational support over a configured voice channel.

Appointments & Intake

Appointment Booking

Connect customer requests to your booking process.

Appointment Rescheduling & Cancellations

Manage appointment changes within your rules.

Customer Information Collection

Collect the details your team needs to follow up.

New Customer Intake

Welcome new customers with a structured intake flow.

Quote & Estimate Request Collection

Capture a clear brief for your quoting team.

Service Request Intake

Turn incoming requests into useful service details.

Leads & Sales

Lead Capture

Record opportunities while customers are engaged.

Lead Qualification

Identify fit using your approved criteria.

AI Sales Inquiry Handling

Guide prospective customers through useful information.

Lead & Call Data Collection

Keep structured details from leads and conversations.

Routing & Escalation

Call Routing

Direct callers to the right team or workflow.

Live Call Transfers

Hand off suitable calls to a real person.

Priority Call Escalation

Give important requests the attention they need.

Urgent Call Routing

Follow a defined path for urgent business requests.

Custom Call Flows

Shape each call around how your business operates.

Website AI

Website AI Chat

Answer visitor questions through your website.

Website Visitor Assistance

Help visitors navigate and understand your offerings.

Integrations & Business Systems

CRM Integration

Connect conversations with a compatible CRM.

Calendar & Scheduling Integration

Connect booking steps to a compatible calendar.

Customer Database Integration

Connect approved customer information to your process.

Business Software Integration

Bring receptionist workflows into your existing tools.

Custom API Integrations

Build a connection around a supported API.

Custom Webhook Integrations

Pass events between compatible connected systems.

Customer Record Lookups

Retrieve permitted details from connected records.

Customer Record Updates

Apply approved changes in compatible systems.

Internal Staff Notifications

Keep the right people informed about requests.

Automation & Analytics

Custom Workflow Automation

Connect routine steps around your customer process.

Call & Conversation Analytics

Review activity and identify useful improvements.

Custom Business Automation Solutions

Create an automation approach around your operations.

Custom AI Systems

Business-Specific AI Training

Ground responses in your approved business knowledge.

Custom Conversation Scripts

Set the tone and structure of key interactions.

Multi-Location Reception Support

Support location-specific information and routing.

Custom Enterprise AI Reception Systems

Configure a broader receptionist system for your organization.

Industry-Specific AI Solutions

Tailor receptionist workflows to your type of business.

Ongoing AI Optimization

Refine approved conversations as your business evolves.

AI Receptionist Updates & Maintenance

Keep configured information and workflows current.

Availability depends on system configuration and selected plan. Integration capabilities depend on compatible platforms, API access and workflow requirements.

More Than Answering Calls. A System Built Around You.

Website assistance, integrations and custom workflows, configured around your requirements.

International Service Coverage

Canada

Prime number available

Prime Reception AI can provide a dedicated business phone number together with the AI receptionist system and related services in Canada.

United States

Prime number available

Prime Reception AI can provide a dedicated business phone number together with the AI receptionist system and related services in the United States.

Mexico

Prime number available

Prime Reception AI can provide a dedicated business phone number together with the AI receptionist system and related services in Mexico.

Europe

Client-provided compatible number required

Prime Reception AI can provide the same AI receptionist, automation, integrations and support services. European clients must provide a compatible phone number that can be connected to the system.

International phone-number and connectivity availability depends on the country and regional telecommunications requirements. Country-specific compatibility must be confirmed.

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